Patients are everything to us. These are some of their stories about their journey to feeling better every day.
I had a total of 48 physical therapy (PT) sessions with Jennifer over the course of a year for two separate shoulder surgeries. When spending this much time with someone you can’t help but get to know them— their level of competence and what kind of person they are. The thing I appreciated most about my time with Jennifer was the personal attention I received. Not once did I feel like I was on a “PT assembly line” as is the case in so many other clinics. From my experience as a PT client I would describe Jennifer as professional, competent, sincere, attentive, patient, congenial and tactful.
I didn’t use Dr. Tham’s services, but I did interact regularly with Mei. Mei always greeted me with a welcoming smile and a kind word, was very helpful with scheduling and insurance issues, and handled all matters with utmost efficiency and professionalism. My experience with PrimeTrack has been altogether positive, and I would therefore not hesitate to recommend them.
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- Mike
During my final year of nursing school, I was in not only one, but two car accidents. I was in serious pain throughout both my upper and lower back and neck. I was not able to sit, stand, or walk without experiencing pain and discomfort. Most of all, I was scared at how this injury would affect the rest of my schooling and ultimately my future as a nurse. I was luckily referred to Dr. Tham and PrimeTrack Wellness and Rehab. Dr. Tham welcomed me into his clinic and mapped out my personal care plan. After my accidents, all I wanted was to return to my life pain free. Dr. Tham, Jennifer, and Mei gave me so much more than that. I experienced personalized treatments as well as friendly faces and conversations every session. I not only looked forward to my appointments because they made my neck and back feel better, but because I truly enjoyed visiting with Dr. Tham and the rest of the team. PrimeTrack and Wellness should be proud of the not only effective, but enjoyable rehabilitation they offer. They worked with my difficult injury, my difficult insurance, and my difficult school to make sure I got the best care and could return to my nursing program. I could not have asked for a better experience and a better outcome. I am now pain free and look forward to starting my nursing career without any worries or trace of my injuries!
- Katy
I was diagnosis with a right shoulder rotator cuff tear, which required surgery on my right shoulder to repair the rotator cuff. After my two weeks post-op I was required to go to physical therapy, I said to myself “great”, since I had this experience before from my knee surgery. I was not looking forward to going to another big box therapy rehabilitation center and just go through the same routine over and over for the next 10-12 weeks. My husband was then in physical therapy for his back with Dr. Tham at Primetrack Wellness and Rehabilitation and was extremely happy with his results from Dr. Tham. He recommended to me to work on my rehabilitation with Dr Tham and his staff, so I did. I began my rehab journey at PrimeTrack Wellness and was on my road to recovery. To my surprise I was very impressed with the one-on-one attention I received. As per my experience before, I worked with more physical therapy techs and not doctors, and several times I worked with difference ones, but not at PrimeTrack. I worked with only Jennifer Wehe PT, MCMT, who worked primarily on my shoulder injuries, along with Dr. Tham. Due to the personal attention I received at PrimeTrack I was over the expected range of motion on my 6 weeks follow up visit with my Doctor. If you need physical therapy, Dr. Tham and his staff is the place for your one-on-one care, they are dedicated to your health and provided therapy in a friendly and caring environment. I strongly recommend PrimeTrack Wellness and Rehabilitation if you want to be on your way to recovery sooner than expected. Thank you Dr. Tham and Jennifer, you made my life easier!
- Anna
Dr. Tham,
I wanted to let you know what an amazing experience I’ve had in working with Jennifer! After my total hip replacement surgery I had limited range of motion, soreness, swelling, and real concerns about if, when, and how well my leg would heal. My initial meeting with Jennifer went a long way towards eliminating my concerns as she listened carefully to me as I related my ‘status’ and then she clearly, thoughtfully, and professionally laid out for me her recommended plan of action for me to rehab my leg. She was so empathetic and considerate while being highly confident about how much better I’d be from working with her. We started working on my custom rehab plan that day and she was patient, encouraging, and very focused on how I was doing.
Jennifer was always ready for me, always ‘up’ providing confidence and encouragement, and always very attuned to how I was doing, how each exercise was working, and got me to do more, faster than I thought possible. She gave me great direction for work I could do at home between sessions with her and continually adjusted each session to be as efficient and productive as possible. I can’t imagine a more caring or professional person than Jennifer and my increased range of motion, strength, balance, and quick return to ‘normal’ use of my leg were made possible by her plan and coaching.
My visits to your office were always such a positive experience. Being greeted by Mei always brought a smile to my face and as if that were not enough, Boo gave the most wonderful welcome I can imagine! I never had to wait, everything was always so smooth and professional.
Thank you for connecting me with Jennifer and for the consistently professional, caring, and positive experiences I had at PrimeTrack!
-John
I’ve dealt with poor posture for quite a few years now, and I’ve seen a few different doctors to try to help but nothing really clicked. The first time I met with Dr. Tham, I didn’t think anything would improve and I was pretty upset with my parents for forcing me to see Dr. Tham. But now, I’ve seen Dr. Tham twice a week for the past three months and I’m actually sad that I have to go back to school in Ohio. I’ve seen significant changes in my posture since meeting Dr. Tham. I’ve become a lot stronger than I thought I ever could in the muscles that need to be strong in order to fix my posture. Dr. Tham is truly a miracle worker, and not only that, but someone who’s easy and fun to talk to. I can’t thank him enough for everything he has done! I sure will miss spending my summer mornings at PrimeTrack Wellness and Rehabilitation!
- Peyton
I was playing tennis, and when I ran to hit a ball my leg buckled and made a loud pop. I knew immediately that something was wrong, but I was not sure what was injured. My doctor told me to rest for 6 weeks, but I was no better at the end of that time. Then my doctor referred me to Dr Tham. I started seeing Dr Tham twice a week and noticed improvement in my leg. Dr Tham was able to diagnose my injury, and he developed a treatment plan to provide a complete recovery. He took the time to listen to my concerns about my leg, and he was thorough in his assessment and treatment. After working with Dr Tham I began doing PT with Jennifer. She walked me through exercises I could do to strengthen my leg. Each time I met with her she listened to and addressed my concerns. I am pleased to report that Dr Tham am Jennifer got me to a point where I can resume the activities I enjoy – tennis, running and working out. I am very grateful to both of them for their excellent care.
- Edie
that made a tremendous difference. She paid attention to the messages my shoulder was giving us and adjusted my care plan accordingly. She is friendly, warm, and extremely good at what she does. Jennifer’s attention to detail and skill rendered the orthopedic specialist’s prediction of three to six months wildly pessimistic. After six weeks, not six months, she had completely restored the range of motion and strength in my left shoulder as well as completely eliminating the pain. The orthopedic specialist is as surprised as I am thrilled. PrimeTrack’s insistence on a one to one therapist to patient assignment gave me the maximum benefit Jennifer’s knowledge and experience, resulting in my complete recovery far faster than anyone expected.
- Marty
Over the course of several weeks my left shoulder became so stiff I could no longer lift my left arm above shoulder height, I couldn’t reach around behind me with my left arm, and I was having difficulty sleeping due to the pain in that shoulder. I went first to my primary care physician, who in turn sent me to an orthopedic specialist. The specialist diagnosed me with adhesive capsulitis or as he referred to it, frozen shoulder. I thought he was making it up, but it is a real condition - Google it. I did.
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After running me through several painful movements to determine the
extent of the progression the specialist laid out my options. Option 1 was to do nothing and deal with the pain, limited range of motion, and reduced strength in my left arm for as long as three years while it resolved on its own. Option 2 was to see a physical therapist, who could help me work through it in three to six months. I went with option 2. My primary care physician recommended PrimeTrack.
PrimeTrack assigned Jennifer as my therapist. She took care of all of my care from my first evaluation to my final checkout. I was never handed off to another technician or rotated between therapists - Jennifer personally managed everything about my care and
I was referred to Dr Tham by my family. I injured my back and was miserable. I had a bunch of massages and was taking pain pills and just unhappy at the progress. Meeting Dr Tham, he immediately made me feel welcome and his first treatment made me feel so much better!
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Continuing the treatments over these few months has really been a blessing. I feel almost no pain. I can move freely and am not popping pills. Dr. Tham is a super happy and helpful soul. I am most thankful for meeting him and will definitely miss our hilarious sessions. Thanks Dr Tham and Mei! Best wishes and I’ll come visit from Japan some time!
- Sergio